Refund policy

1. Definitions: Cancellation vs. Return/Refund

To ensure a smooth shopping experience, please note the difference between an order cancellation and a return/refund:

  • Order Cancellation: Terminating your purchase before the order has been processed and shipped.
  • Return & Refund: Returning the product for your money back after the order has been processed, shipped, or delivered.

2. Order Cancellations

Cancellations are only accepted before the order processing cutoff time.

  • Cutoff Time: Requests must be submitted by 9:00 AM KST (Korean Standard Time).
  • When it is possible: Any time after placing the order, strictly before the 9:00 AM KST deadline. Once this time passes and the order enters processing, it cannot be canceled.
  • Costs & Responsibility: Free of charge. If successfully canceled before the deadline, the seller assumes full responsibility and will issue a 100% full refund with no penalties.

3. Returns & Refunds (Standard / Change of Mind)

If you missed the cancellation window or are not satisfied with the product, you may request a return subject to the following conditions:

  • 15-Day Window: Return requests must be initiated within 15 days of receiving your order.
  • Usage Metric (Hautuki Patches): Each box contains 30 patches. Regardless of the bundle size purchased, you may use up to 10 patches from your FIRST opened box to remain eligible for a refund.
    • If eligible, the first opened box (with max 10 patches used) and any remaining unopened boxes in the same order will be refunded for 100% of the product price.
    • Note: Opening more than one box will void the refund eligibility for those additional boxes.
  • Costs & Responsibility: For non-defective returns, the Customer is strictly responsible for the following:
    • Return Shipping Costs: The customer must pay for the shipping to return the item to our facility.
    • Restocking Fee: A $9 USD restocking fee will be automatically deducted from the final refund amount.

Mandatory Return Process

Please follow these exact steps. Unauthorized returns will be strictly rejected and discarded without a refund.

  1. Submit Photos: Contact our support team with clear photos of the opened box (showing the remaining patches) and any unopened boxes.
  2. Wait for Approval: We will review your photos. You must receive an explicit approval message from us before shipping anything back.
  3. Receive Return Address: Once explicitly approved, we will provide you with the designated return shipping address.
  4. Refund Timeline: Once we receive and inspect the returned items at our facility, approved refunds will be credited back to your original payment method within 16 business days (approximately 18 calendar days).

4. Shipping & Address Changes

  • Shipping Origin: United States (Amazon FBA warehouses & Qxpress L.A FSC).
  • Processing Cutoff Time: Orders are systematically processed once a day at 4:30 PM PST (Pacific Standard Time).
  • Address Changes: To change your shipping address, you must contact us at https://wa.me/+821091916367 at least 30 minutes before the 4:30 PM PST cutoff time. Once processed, the address cannot be changed under any circumstances.

5. Damages, Defective & Wrong Items (Seller Fault)

We take full responsibility for items that arrive damaged, defective, or incorrect.

  • Inspection & Evidence: Please inspect your order immediately upon delivery. To claim a seller-fault issue, you must provide clear photo evidence of the damaged or incorrect item to our customer support.
  • Costs & Responsibility: Once the photos are verified and approved, the seller will take full responsibility. You will not be charged return shipping costs or the $9 restocking fee.
  • Exchanges: The fastest way to resolve an issue is to contact us with the required photos. Once approved, we will guide you on how to return the item and process a replacement or refund immediately.